Answers to the questions that come up first.

Open the invitation email and follow its link. You’ll see which family invited you, who sent it, and what role you’ve been offered, before you sign in. Enter your email to get a one-time sign-in code — no password to create or remember.

Choose "Start fresh", sign in with your email, and begin with your own name. Add the people closest to you first — parents, siblings, partner, children — and add photos, memories, or other details whenever you have them. It takes about two minutes to get a first tree on screen; everything else can wait.

Choose "Import a GEDCOM" after signing in, then upload the file exported from your previous genealogy tool. You’ll see a review screen showing exactly what’s new and what would change before anything is saved — see the full import page for what does and doesn’t come across.

Open their profile and use Edit (visible if your role allows editing). You can update names, dates, places, occupation, education, and relationships directly. If a document upload added something incorrect, you can remove that document and the facts it added are cleaned up with it.

From Family Settings, send an invitation by email and choose a role: Viewer can look but not change anything; Contributor can add memories and photos; Editor can add and update people and relationships; Co-admin can also manage invitations and settings; Owner has full control, including deleting the family tree. You can change anyone’s role later.

Only invited family members can see a tree at all — nothing is public. Within a family, every profile (living or deceased) is visible to the roles you’ve granted; there’s no separate public-facing mode. See Privacy & ownership for the full picture.

You can export your tree as a standard GEDCOM file at any time from Family Settings — see what’s currently included. An owner can delete a person, a document, or the whole family tree from the same place. For anything beyond that — like a full personal-data request — contact us directly.

Reach out with your question and, if it’s about an import, roughly how many people and which genealogy tool exported the file — that’s usually enough for us to help quickly. See Contact support below.